Loyal customers pay an average $890 a year more than shoppers, according to multi-state filings. Compounded, that is real money.
Savings Stories
Multi-state rate filings analyzed by Consumer Federation in 2023 showed that customers who held the same auto policy for over five years paid an average of $890 a year more than new customers with identical risk profiles. That gap widens with each year of tenure. By year ten, the loyal customer is paying roughly $1,400 more annually for the exact same coverage.
A driver who never shops their auto insurance for ten years effectively pays $9,000 to $14,000 more than a driver who shops every two years. The shopping driver is not getting better coverage. They are getting the same coverage at the price the carrier offers to a new customer instead of the price the carrier charges a captive one.
Homeowner policies have less price transparency than auto. Renewals can climb 12 to 28 percent in a single year without a claim, particularly in states with active wildfire or storm exposure. Most homeowners accept the renewal because the alternative — a fresh quote, a new application, a roof inspection, a possible re-rate of their mortgage escrow — feels like work. It usually takes 45 minutes and saves four figures.
You do not have to switch carriers to capture the savings. Pulling two or three competing quotes and bringing them to your existing agent triggers a re-rate request roughly 60 percent of the time. Carriers would rather discount than lose the policy. They just will not volunteer it.
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